Refund Policy
At Rosie Beauty, we carefully prepare and inspect every order before shipment to ensure your products arrive safely and correctly.
If you experience any issue with your order, we are committed to making the return and replacement process as simple as possible.
Received the Wrong Item
We always aim to deliver the correct products. If you receive an item different from what you ordered, please contact us and we will arrange a solution at no additional cost.
To request a return or replacement:
Please contact us at:
within 3 days of receiving your order.
Please include:
- Your full name
- Order number
- Shipping address
- Details of the incorrect item received
- Photos of the item (if applicable)
Once your request is approved, we will provide further instructions and arrange the correct replacement item.
Item Arrived Damaged
We carefully package all orders before shipment. However, damage may occasionally occur during transportation.
If your item arrives damaged, please contact us within 3 business days of delivery.
Please provide:
- Order number
- Photos/videos showing the damage
- Photos of the packaging and received item
Please keep all packaging materials as they may be required for shipping investigation purposes.
Once your claim is reviewed and approved, Rosie Beauty will provide an appropriate solution, which may include a replacement item or other resolution.
Returns for Other Reasons
We accept returns only if the product:
- Is unused
- Is unopened
- Remains in original packaging
- Is in resalable condition
To request a return, please contact us within 3 business days of receiving your order.
Please provide:
- Your name
- Order number
- Shipping address
- Reason for requesting a return
Once approved, items must be shipped back within 10 business days.
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Once we receive and inspect the returned product, we will process your approved refund, exchange, or store credit request.
Lost or Stolen Packages
Rosie Beauty is not responsible for packages that are marked as delivered by the shipping carrier but are missing, lost, or stolen after delivery confirmation.
If your tracking information shows that your package has been delivered but you cannot locate it, please:
- Check with household members or neighbors
- Contact your local delivery carrier
- Request assistance from your local postal service
Customers are responsible for coordinating with the shipping carrier regarding packages marked as delivered.
Important Notes
- Shipping fees are non-refundable unless the issue was caused by Rosie Beauty.
- Products that have been opened, used, or damaged after delivery may not qualify for a return.
- Return requests submitted after the stated timeframe may not be accepted.
For any questions regarding returns or refunds, please contact us:
Rosie Beauty
Email: info@rosiebeauty.shop