FAQ's

Support

How can I contact Rosie Beauty?

If you have any questions about your order, products, or services, our customer support team is happy to help.

Customer Service Email:
info@rosiebeauty.shop

Order

How secure is my personal information?

At Rosie Beauty, we take your privacy and security seriously.

Our website uses secure payment technology to protect your personal information during checkout. Your payment details are encrypted using SSL (Secure Socket Layer) technology, which is an industry-standard security method used for online transactions.

Your payment information is only used to complete your purchase and is not stored by Rosie Beauty.

What payment methods do you accept?

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

All payments are processed securely through trusted payment providers.

Can I cancel my order?

You may request to cancel your order within 24 hours of placing your order.

After this timeframe, your order may already be processed and prepared for shipment, meaning cancellation may no longer be possible.

If your order has already been shipped, you may request a return according to our Refund & Return Policy.

Shipping

Do you ship internationally?

Yes, Rosie Beauty ships internationally.

Please note that delivery availability may depend on your location and local customs regulations. Customers are responsible for checking whether products can be imported into their country.

What shipping carriers do you use?

We work with reliable shipping carriers to ensure your order arrives safely.

Depending on your location and order details, we may use carriers such as:

  • USPS
  • UPS
  • DHL
  • Other trusted delivery partners

The most suitable carrier will be selected based on your destination.

How long does it take to process my order?

Once your payment has been confirmed, orders are typically processed within:

1–3 business days

After your order has been shipped, you will receive tracking information when available.

How long does shipping take?

Delivery times may vary depending on your location.

Estimated shipping times:

  • United States: 7–20 business days
  • Canada, United Kingdom, Australia & New Zealand: 7–20 business days
  • European Countries: 7–25 business days
  • Asian Countries: 7–25 business days
  • Rest of the World: 7–30 business days

Please note that delays may occur due to customs, holidays, or shipping carrier issues.

Delivery

How do I track my order?

Once your order has been shipped, we will send your tracking information by email.

Tracking details are usually provided within 1–3 business days after shipment.

You can use the tracking number provided to monitor your package delivery status.

Will all my items arrive in one package?

Not always.

Since we may work with multiple fulfillment locations, products from the same order may sometimes arrive in separate packages.

You will receive tracking information for each shipment when applicable.

Returns

What is your return policy?

At Rosie Beauty, we want you to be satisfied with your purchase.

Returns are accepted according to our Refund & Return Policy.

Please ensure products meet the return requirements before submitting a request.

For more information, please review our Refund & Return Policy page.

What should I do if I receive a defective product?

If you receive a product with a manufacturing defect, please contact us within 15 days of receiving your order.

Please provide:

  • Order number
  • Photos/videos showing the defect
  • Description of the issue

After reviewing your request, we will provide an appropriate solution, which may include a replacement or other resolution.

Contact Us

If you have any additional questions, please contact us:

Rosie Beauty
Email: info@rosiebeauty.shop